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Andrew C. Young

Software Engineering Manager

Infostellar

Biography

Andrew is a software engineering manager with over 20 years of experience in the tech industry. He has a diverse background and a solid understanding of both software engineering and team leadership. Over the years he has worked with a wide array of programming languages and technologies as well as teams of all sizes. He enjoys public speaking, teaching, and working with customers.

Andrew began programming at the age of 10 and has always enjoyed working with computers. In university he majored in linguistics with minors in computer science and English. His honors thesis focused on natural language processing, machine learning, and semantic analysis. His first masters degree was in software engineering, which provided him with practical knowledge in software architecture, process management, requirements gathering, quality analysis, and other topics around the daily work of engineering quality software. His second masters degree was in theology, which provided him with both theory and practice in mentoring, coaching, family systems theory, public speaking, effecting organizational change, team building, and other skills that are helpful when managing people and organizations.

In his free time, Andrew enjoys learning languages, traveling, hiking, camping, working with amateur radio equipment, watching anime, playing games, studying history, and discussing theology. Andrew is a native speaker of American English. He also speaks Japanese at an upper beginner level (JLPT N4 / CEFR A2) and Esperanto at an upper intermediate level (CEFR B2).

Interests

  • Software Engineering
  • Leadership / Management
  • Coaching / Mentoring
  • Computational Linguistics
  • Natural Language Processing
  • Theology
  • Esperanto
  • Japanese

Education

  • MA in Theology, 2017

    Austin Presbyterian Theological Seminary

  • MS in Software Engineering, 2012

    California State University - Fullerton

  • BA in Linguistics with Departmental Honors, 2009

    University of Texas at Austin

Skills

Management / Leadership

Public Speaking / Teaching

Mentoring / Coaching

Software Engineering

Internationalization

Open Source

Experience

 
 
 
 
 

Director of Network Operations

Infostellar

Jul 2019 – Present Tokyo, Japan

At Infostellar we’re building a platform for real-time cloud based communication with extra-planetary objects. Focused initially on low earth orbit satellite communication, the eventual goal is to make real-time communication with both near earth and deep space objects as simple as possible.

In my role as Director of Network Operations I oversee the daily operations of our ground station network. My division works closely with our customers and partners to ensure that our ground station network is operating properly and that our customers needs are being met. This includes monitoring internal systems, maintaining both our cloud infrastructure and our ground station control devices, helping customers with any issues they may encounter, working with partners to add support for additional hardware, automating common tasks, and creating documentation.

In addition to overseeing the daily operation of the division, I oversee both short and long term planning, set expectations and deadlines, define objectives and key performance indicators, meet with stakeholders, customers, and external vendors, and communicate status to senior management and other divisions.

 
 
 
 
 

Head of Ground Systems Engineering

Infostellar

Aug 2018 – Jul 2019 Tokyo, Japan
In my role as Head of the Ground Systems Engineering I led and managed a team of hardware and software engineers who were designing, coding, and assembling our internet connected ground systems. In addition to overseeing the daily operation of the division, I oversaw both short and long term product planning, set expectations and deadlines, defined objectives and key performance indicators, met with stakeholders, customers, and external vendors, and communicated status to senior management and other departments.
 
 
 
 
 

Principal Engineer

Infostellar

Dec 2017 – Aug 2018 Tokyo, Japan
I led and managed the team that was working on our internet connected groundstation hardware. This involved overseeing all groundstation development, performing research and development, writing code in Go (Golang), providing leadership and mentorship for the engineers on my team, working closely with other teams to maximize productivity, gathering requirements, performing functional testing with both simulated and real hardware, and reporting our current status to stakeholders.
 
 
 
 
 

Technical Services Engineer

MongoDB

Jul 2016 – Dec 2017 Austin, Texas, USA

I helped customers with issues and questions related to their use of MongoDB. Most of the customers I worked with are software developers or system administrators and as such the technical difficulty of the questions that were asked was generally quite high.

I was also the subject matter expert in sharding and distributed systems for the North America support team. In this role I worked with product management, trained other employees, and produced customer facing materials including presentations and knowledge base articles.

 
 
 
 
 

Software Engineer Team Lead

The Boon Group

May 2015 – Jul 2016 Austin, Texas, USA

I led a team of software engineers who worked on various internal systems related to The Boon Group’s business as a third party insurance administrator. These systems were written in C# and ran on the Microsoft Windows platform with SQL Server databases.

The majority of my work involved managing team members, improving development processes, working on build, continuous integration, and deployment systems, managing ticket workflows, producing documentation, mentoring engineers, producing training materials, interfacing with customers, resolving conflicts within the team, holding one-on-one meetings with team members, generating reports for our executives, producing staffing and employee development plans, and other leadership tasks.

I also developed code in C# as needed. Some of these applications were web based systems with SQL Server databases, some were standalone or console applications that ran back-end processing.

I implemented several process improvements that greatly improved productivity. Some examples included implementing an agile Scrum «lite» development process, setting up continuous integration and testing, building staging environments, and restructuring the team to better support our business needs.

Applications I configured and managed included Jira, Confluence, Stash (git), Bamboo, Mattermost, and Octopus. I also performed system administration tasks as needed on Windows, Linux, and OpenVMS systems.

 
 
 
 
 

Senior Software Engineer

Kabam

May 2013 – Apr 2015 San Francisco, CA, USA

I worked on Kabam’s distribution infrastructure. This included things like payment processing, business intelligence, account management, and customer loyalty. In this role I worked on systems running on several different stacks and written in several different languages. Server stacks included Scala/Play talking to MongoDB, PHP talking to MySQL, and Java talking to MySQL. Client stacks included web clients in Ruby on Rails, PHP, Java, and Scala/Play (including HTML, CSS, and Javascript work) as well as native clients for Android (Java), iOS (Objective C), and Unity3d (C#). I also worked on the RESTful APIs that sat between these various components and wrote SDKs for Android, iOS, and Unity3d which were integrated into existing games by internal and external game developers.

As part of this work I also gave training sessions on various technologies and components, wrote user facing documentation, and interfaced with developers in the US, Canada, and China. I also travelled to Beijing to provide in-person support to our developers there.

 
 
 
 
 

Senior Software Engineer

Crossroads Systems

May 2012 – May 2013 Austin, Texas, USA
I was a Ruby and Java back-end and middle-ware developer working on the StrongBox product line.
 
 
 
 
 

Software Engineer

Spider Strategies

Oct 2011 – May 2012 Austin, Texas, USA
I worked on a balanced scorecard application in Java using the Spring MVC framework, Hibernate, and the Dojo JavaScript toolkit.
 
 
 
 
 

Senior Systems Analyst

Texas Mutual Insurance Company

Mar 2010 – Oct 2011 Austin, Texas, USA
I worked on Texas Mutual’s underwriting and online systems in Java and RPG IV utilizing Websphere Application Server, TIBCO BusinessWorks, and DB2 running on the IBM i platform, as well as other technologies as needed.
 
 
 
 
 

Research Assistant

The University of Texas at Austin

May 2008 – Feb 2010 Austin, Texas, USA
I worked on various applications for the linguistics department.
 
 
 
 
 

Senior Software Engineer

Rackspace Cloud

Apr 2008 – Oct 2009 Austin, Texas, USA
I worked on Rackspace’s cloud provisioning systems and their public REST API for managing virtual servers. The work was done in Java and Ruby using Apache ServiceMix, Ruby on Rails, MySQL, Postgresql, JAX-RS, and other technologies.
 
 
 
 
 

Software Developer

Blogging Systems

Aug 2007 – Apr 2008 Austin, Texas, USA
This was an early phase startup where I was only the second developer brought onboard. I worked on custom modules for the Drupal content management system in PHP and contributed patches back to the mainline branch.
 
 
 
 
 

Software Developer

ARM

Jan 2006 – Aug 2007 Austin, Texas, USA
I developed Java software to automate the hardware design process. This included both command line apps and GUI applications.
 
 
 
 
 

Software Developer

IBM

Aug 1999 – Dec 2005 Austin, Texas, USA
I developed various software components in Java and Perl for the customer support organization, including web interfaces, middleware, database integration, metrics generation tools, and internationalization tools. I oversaw the internationalization process for the software support website, working with translators and language testers in seven countries. I also maintained a lab of around 20 servers, including systems running Linux, AIX, and Solaris.
 
 
 
 
 

Helpdesk / Jr. Network Engineer

Texas.Net

Jun 1996 – Aug 1999 San Antonio, Texas, USA
I supported customers with problems using their internet connections. I also helped maintain networking hardware and servers.

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